Lost Property Inquiries Items Lost Within Niseko Tokyu Grand Hirafu Ski Resort

Please enter your inquiry after reading and understanding the following cautions.

• You may be required to show proof of ID when collecting your lost property.
• Lost property that remains unclaimed at the end of the holding period, on the basis of Japan’s Lost Goods Law, will be disposed of.
• We may need to contact you by phone or email.
• If you do not respond to our communications, we will not contact you again.
• Please be aware that we will not contact you if we have not found your lost property. (You can make inquiries to the police, or other facilities.)
• If we send your lost property to you, you must pay the fee on delivery. Please be aware that we cannot send any items overseas.

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